Privacy Statement

TL;DR: We try hard not to keep information about you that we don't need to work with you. We certainly don't sell information about you to anybody else.

No personally identifiable information is collected from visiting our website (although we do collect anonymised GDPR & CCPA compliant analytics with Umami.)

All of our emails are either work related (because you're a client) or you get because you signed up to recieve our newsletter.

We do share information with Google (because we use Google Workspace for email, documents, and calendering), Atlassian (because we use them for project management), and Mailchimp (because we use them to deliver out newsletter) — but all compliant with UK GDPR.

If you have any questions, queries, or complaints drop a line to crew@quietstars.com and we'll do our best to help out.

For all the annoying legalese detail - carry on reading.

This privacy notice tells you what to expect us to do with your personal information.

• Contact Details
• What Information We Collect, Use, and Why
• Lawful Bases and Data Protection Rights
• Where We Get Personal Information From
• How Long We Keep Information
• Who We Share Information With
• How to Complain

Contact Details

If you need to contact us email crew@quietstars.com. We normally respond within one working day.

What Information We Collect, Use, and Why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Pronoun preferences
• Occupation
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Information relating to compliments or complaints
• Records of meetings and decisions

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history
• Account information, including registration details
• Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

We collect or use the following personal information to comply with legal requirements:

• Name
• Client account information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We only collect personal information that is reasonably necessary to provide our services to you (e.g. name, email, availability dates, etc.)

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We only collect personal information that is reasonably necessary to provide our services to you (e.g. name, email, availability dates, etc.)

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where We Get Personal Information From

• Directly from you
• Publicly available sources

How Long We Keep Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see section Lawful bases and data protection rights above for further information.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who We Share Information With

Outside of organisations we are legally obliged to share personal information with we share information with the following UK organisations:

• Google UK Limited: We currently use Google Workspace for email, calendar, and shared documents.
• Atlassian (UK) Operations Limited: We currently use Atlassian's Trello for project management and client coaching pages.

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: The Rocket Science Group LLC (Mailchimp Group)

Category of recipient: We currently use Mailchimp to manage our mailing lists.

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to Complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: crew@quietstars.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.